Security Policy
At Moving Wheels Car Rental, we prioritize the safety and security of our vehicles as well as the trust we share with our customers. As part of our rental agreement, we ask for a blank cheque with a signature as a security deposit. Below are the details regarding our security policy and the use of the blank cheque.
1. Purpose of the Blank Cheque
The blank cheque serves as a security deposit to cover any potential liabilities during the rental period. This includes, but is not limited to:
- Vehicle damages not covered by insurance.
- Fines, penalties, or traffic violations incurred during the rental period.
- Loss or theft of the vehicle due to negligence.
- Additional charges, such as late return fees, excess mileage, or fuel discrepancies.
2. Cheque Safekeeping
- Confidentiality: We take the confidentiality and security of your personal information very seriously. The blank cheque will be kept securely in our office and will only be used if necessary, in accordance with the terms and conditions of the rental agreement.
- No Immediate Withdrawal: The blank cheque will not be used or deposited unless there is a valid reason, such as unpaid damages or charges as outlined in the rental agreement.
3. Cheque Return
- Upon the safe return of the vehicle, in the same condition as rented, and after ensuring no outstanding dues, fines, or damages, the blank cheque will be returned to you. If requested, the cheque can be voided and destroyed in your presence for added peace of mind.
4. Use of the Cheque
- Notification: In the unlikely event that the cheque is required to cover any costs, you will be notified in advance, and a detailed breakdown of the charges will be provided.
- Limited Liability: The cheque will only be used for the specific purposes mentioned in this policy, and no unauthorized amounts will be charged.
5. Alternative Security Options
- If you prefer, we offer alternative security deposit options, such as a refundable cash deposit or credit card authorization. Please discuss these options with our customer service team at the time of booking.
6. Data Protection
- We are committed to protecting your personal information. Your banking details, including the blank cheque, will be handled with the utmost discretion and stored securely. We comply with all applicable data protection laws and regulations.
7. Dispute Resolution
- In the event of a dispute regarding any charges applied through the security cheque, we will work with you to resolve the matter promptly and fairly. If necessary, independent mediation may be sought.